Enterprise Resource Planning (ERP)

Glue that binds different computer systems together for a large organization

What is Enterprise Resource Planning?

Enterprise resource planning is the integrated management of main business processes, often in real time and mediated by software and technology.

ERP is usually referred to as a category of business management software—typically a suite of integrated applications—that an organization can use to collect, store, manage, and interpret data from many business activities.

ERP provides an integrated and continuously updated view of core business processes using common databases maintained by a database management system. ERP systems track business resources—cash, raw materials, production capacity—and the status of business commitments: orders, purchase orders, and payroll. The applications that make up the system share data across various departments that provide the data. ERP facilitates information flow between all business functions and manages connections to outside stakeholders.

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ERP & MPR Systems

Customer Relationship Management (CRM)

A CRM gathers customer interactions across all channels in one place. Managing centralized data helps businesses improve customer experience, satisfaction, retention and service.

Customer / Vendor

GICA Customer/Vendor Systems is part of the GICA Logistics Operation Systems. It can be operated on itself or being integrated with other GICA systems.

Workflow System

A workflow system is a platform that combines several discrete workflow tools into one cohesive application that automates processes involving both machine and human tasks, usually in a linear sequence.

Bi System

Business Intelligence (BI) refers to technologies, applications and practices for the collection, integration, analysis, and presentation of business information. The purpose of Business Intelligence is to support better business decision making.


Material requirements planning (MRP) is a production planning, scheduling, and inventory control system used to manage manufacturing processes. Advanced planning and scheduling (APS) tracks costs based on the activities that are responsible for driving costs in the production of manufactured goods.

EDI System

Electronic Data Interchange (EDI) is the computer-to-computer exchange of business documents in a standard electronic format between business partners.